Medical office receptionists are usually the first personnel patients encounter when they enter a medical facility. This is because they are normally situated at the front desk which is basically their work station. They act as a link or intermediary between the patient and the doctor. They respond to questions from patients concerning the hospital either physically or via the phone. They direct the patient to respective places where they are supposed to meet their physicians.
Role/duty of a medical office receptionist
Medical office receptionists juggle between several activities key of which are:
• They assist in running, organizing and maintaining the front desk of a medical facility
• They answer questions from patients concerning their appointments with the doctor either through the phone or physically
• They capture the full details of patients when they check in to the medical facility. These records are essential for future reference
• They update patients financial information
• They protect the confidentiality of patients information by not disclosing it to any third-party
• They maintain operations by closely abiding by the policies set and reporting any changes to relevant authority
•They ensure that treatment information is always available when needed. They do this by filing and recording patients heath information
• They maintain business office inventory to make sure they don’t diminish. They do this by frequently checking the stock level and ordering for more inventory
• Receiving payments from patients, recording them in a database then giving them receipts as proof of payment
• Handling all incoming and outgoing correspondence
Traits required for a medical office receptionist
Medical office receptionist is a very competitive and lucrative career thus interested persons should possess the following traits:
• Be outgoing and social with a confident personality since he/she interacts with patients and other medical personnel. This will help build the image of the hospital
• Be organized and orderly in all aspects. The front office desk should be neat as it is the first place
people encounter.
• Ability to work under minimal or no supervision since there is no time to supervise because the hospital is a very busy place.
• Be punctual to reach the work station early and organize the place before patients start streaming in
• Posses high cognitive ability since many other skills and expertise are acquired on the job
• Ability to multi-task in order to save time
• Be able to work under pressure in cases of emergencies
• Ability to pay attention to detail
• Excellent telephone etiquette
Qualifications needed to become a medical office receptionist
Since this job is for the elite people, they should therefore posses the following academic qualifications:
• A high school diploma or a relevant degree
• An experience in the medical profession is an added advantage
• Proficiency in computer skills especially working with spread sheets and word processing software
• Knowledge in operating multi-line phones and sing switch boards
• Knowledge of more than one language since he/she will interact with people from diverse backgrounds
This list is not conclusive in its entirety since other skills like mastery of the medical language in the industry will be acquired on the job.
Remuneration package for a medical office receptionist
Medical office receptionist experience a good remuneration package since the medical field is one of the most lucrative industry in the world today. Salaries differ among the employees due to difference in skills, experience and expertise. Apart from the salary they get monthly, they also earn some more duet o working overtime. Hospitals are really busy and at times the usual work time spills over to unusual business hours. Thus many hospitals have resorted to employing many medical office receptionists who work in shifts 24 hours a day, 7 days a week.
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