A medical receptionist is an intermediary between the patient and the doctor. He/she plays an integral role in shaping the image of the health facility since he/she is the first person the clients meet when they enter a healthcare facility. Their work is invaluable because it maintains a systematic order in what sometimes can be a chaotic environment. Below is the job description.
The role of a medical receptionist
It does a lot of work which mainly includes:
• Scheduling appointments of patients with their respective doctors.
• Operating multi-line phones and switchboards
• Capturing the details of patients in the computer for future reference
• They liaise with other medical professionals
• They assist in keeping order in the hospital and directing patients to various wards just in case they get lost
• they answer queries of patients and other clients over the phone
Where a medical receptionist job is required?
Services of healthcare receptionist are vital to any healthcare facility. They can also work in:
• hospitals
• offices of various physicians
• private healthcare facilities
• special hospitals like hospices
• rehabilitation centers
• pediatrics wards
The job entails working in the standard office hours but since most of them work in hospitals their work time can spill over to unusual business hours. This will necessitate the hospital to hire more receptionists to work in shifts.
The job requires the following:
• ability to work on their own with little or no supervision
• Be able to concert their efforts and work as a team to achieve better results.
• Need to have top of the notch computer skills
• He/she needs to have a strong and confident personality since the job entails interacting with patients and other medical personnel
Preparation for a medical receptionist job
There are really no clear-cut requirements to become a healthcare receptionist though it depends on what type of healthcare receptionist you aspire to be. For complex receptionist job, the following requirements need to be met:
• A high school diploma or a relevant degree course
• An experience specifically in the medical field is an added advantage
• Undergo intensive training before starting the job
Some of the skills and expertise such us mastering medical terminologies in the receptionist
job will be obtained while on the job. Any recognized institution offering business administration courses will provide a good foundation for a job as a medical receptionist. This will give the medical administrative skills which are really vital in the work station.
Medical receptionist job certification
Nowadays several online education course providers offer recognized courses for medical receptionist, these courses come in handy to assist the medical professional to acquire knowledge about the human anatomy, medical terminologies and understanding the job of a receptionist as a whole.
How to enter the medical receptionist job/profession
There is really no age barrier to entering this profession since candidates as young as 16 years apply for the job and they get. Though this may be categorized under the training program.
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